Roberta

Roberta walked into Mi Casa hoping to access career resources to upgrade her skills and start a new career.

“Mi Casa Resource Center is a well-known and positive name in the Denver community,”she said. Roberta had recently decided to switch career paths and signed up for Mi Casa’s Customer Service class where she learned how to write a resume and cover letter, improve her interviewing skills and go above and beyond to meet customer needs.

“Mi Casa staff are very positive and a wealth of information,” said Roberta.

Roberta says the small class size at Mi Casa allowed her to build relationships with staff and other students, and she recalls feeling inspired by the field trips and guest speakers.
“The class made me realize my talents and strengths and how I can apply them,” she said.

Roberta credits Mi Casa’s Customer Service course with helping her define success for herself and set goals for the future.

Connecting participants to outside resources is one way Mi Casa supports people as they advance toward their professional goals.

“The websites I learned about in the class, such as LinkedIn, were very informative and I still use them today,” said Roberta.

Armed with the new skills she gained in the Customer Service class, Roberta is now working with the career coach at Mi Casa to apply for permanent, full-time positions. And she is currently waiting to hear back from a second interview.

Even though job searching can be frustrating, Roberta is determined to persevere and keep a positive attitude. “I never lose hope because as our instructor used to say at Mi Casa, I am a superstar and I am going to find a job.”